Describe the issue to the support team: the more details you give, the faster the reply.
Key points
Choose a clear and specific subject.
State the real urgency: it helps prioritize requests.
For plugin bugs, always include your OS, DAW and GNM-23 version.
Filling in the request
Three fields: subject (one sentence summarizing the issue), urgency and message. In the subject, avoid a generic "it doesn't work": "GNM-23 does not show up in Ableton Live 12 on Windows 11" lets support understand right away what it is about.
What to include for technical issues
For plugin bugs, always include: operating system and version, DAW and version, GNM-23 version (you can see it in the dashboard or in the plugin) and the steps to reproduce the issue. For license or activation problems, include the key concerned. For payment problems, include the order date: you can find it on the Orders page.
